Shipping policy

 

What locations do you ship to?

 

We currently ship worldwide 🌍

The Happy Soul Society partners with trusted print-on-demand fulfillment centers across the globe to produce and ship your order as close to you as possible. This helps speed up delivery and reduce shipping distances.

Because each piece is made to order, processing and delivery times may vary depending on your location and the fulfillment center handling your order. We appreciate your patience while your item is being created just for you.

How long does an order take to arrive once shipped?

All orders are made to order and processed as quickly as possible through our fulfillment partner.

Please allow 2–5 business days for processing and production before your order ships.

Once shipped, U.S. orders typically arrive within 3–7 business days. International delivery times vary by location and carrier, but most international orders arrive within 7–21 business days after shipment.

Please note that shipping times may be longer during holidays, product launches, or periods of high order volume. Delays caused by carriers, customs, weather, or other factors outside our control may also impact delivery times.

Tracking information will be emailed once your order has shipped.

If your order arrives damaged, is lost in transit, or you experience an issue with delivery, please contact us at support@thehappysoulsociety.com and we’ll be happy to assist you.

Will I receive a tracking number for my package?

Yes ✨ Once your order has been fulfilled and shipped, you will automatically receive a tracking number via email.

Because each item is made to order and shipped through different fulfillment partners, tracking updates may take a short time to appear after dispatch.

Occasionally, delays can occur due to carrier processing or customs inspections (for international orders), which are outside of our control. We appreciate your patience while your order makes its way to you.

What do I do if my order is lost in the mail?

Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Are there any hidden customs fees or import taxes?

All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Extended Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.